Frequently asked questions

Got a question about our range or how we work? On this page, we've gathered all the answers to frequently asked questions about our healthier snacks and drinks, our products, subscriptions, Tailored snack programmes, gift boxes and delivery conditions. Can't find the answer to your question?

Please share the Dutch source text ("Algemeen & SnackCheck" content) that you'd like translated into English, and I'll provide the transcreated translation following all the specified rules and brand voice guidelines.

Every product in our range is selected through our SnackCheck. Taste comes first, then we look at nutritional value, ingredients and sustainability. Of the 1,000+ products we tested, only 250 made the cut. No compromise on taste, just more conscious choices for your team.

JustBite delivers to businesses of all sizes: from small offices to multinationals with multiple European locations. We have solutions for every type of organisation: subscription, tailored snack programme, B2B shop and gifts.

Yes, besides offices we also deliver to hospitals, schools, caterers and other institutions. Get in touch for a proposal tailored to your situation.

We take allergens and dietary preferences into account. Our range includes options for vegan, gluten-free, nut-free, organic and halal. Let us know your specific needs in your request, and we'll put together a fitting selection.

We communicate in Dutch, French, English and German.

Through the contact form on our website, by email, or through our quote form. You'll always get a reply within 24 hours on working days.

JustBite delivers exclusively to businesses, organisations and institutions. Don't have a VAT number? Then we're unable to help you through this channel, unfortunately.

Assortment

Every product is tested through our SnackCheck: taste comes first, then we look at nutritional value, ingredients and sustainability. We taste, compare and select together with our customers across Europe. Only products that stand out as a better choice within their category make it into our range.

We add new products every month and replace products that no longer rotate. Existing customers are informed of new discoveries via our newsletter.

Our range combines thoughtfully curated niche brands with a few well-known names that pass our SnackCheck. Fame isn't a criterion, quality is.

Yes, our range includes plenty of options for different dietary needs: vegan, gluten-free, organic, high protein and low sugar. Every product is labelled with certifications, so you can quickly filter for what suits your team.

We guarantee a minimum shelf life of three months upon delivery. In practice, most products stay fresh for much longer, depending on the type of snack or drink.

A large part of our range is available through our B2B ordering platform. Our offer keeps evolving: we rotate our range, keep popular products in stock, and add new snack and drink discoveries every month.

This way, we make sure there's always enough variety and freshness.

Subscription & Tailored Snack Programme

A subscription is our simplest plan: automatic delivery, fixed prices, deliciously surprising every month.

A Tailored snack programme goes further: your own selection, multiple locations, specific budgets per office, and a dedicated account manager. For organisations that need more than a standard solution.

We start with a quick chat of 10 to 15 minutes about your team, preferences and budget. Based on that, we put together a plan that suits you.

Every month, you'll receive a new subscription box, made up of a mix of bestsellers and new discoveries. We keep rotating our range, so there's always enough variety and your team can regularly discover something new.

After that, we take care of automatic deliveries, fixed prices and automatic invoicing. You won't have to think about it again.

Your plan also stays flexible: you can increase, decrease, pause or cancel it at any time.

Yes. We offer the option to order a trial box first, so your team can get to know our range before you start a plan. Request your trial box here.

A mix of savoury and sweet snacks, thoughtfully put together using our SnackCheck. The contents change every month, so there's always something new to discover. Got specific allergies or preferences? We'll tailor the selection to fit. Take a look at our full range.

We start with a structured intake of 10 to 15 minutes: your locations, team size, preferences and budget. No assumptions, no templates. Based on that, we put together a selection and delivery plan that fits your organisation.

The price depends on your team, your selection and your delivery rhythm. We work with wholesale prices, fixed per cycle, no surprises. Fill in the form and receive a Tailored quote within 24 hours.

You choose your own commitment period: 1, 3, 6 or 12 months. At the end of each chosen period, you can increase, decrease, pause or cancel your subscription.

This way, you enjoy fixed prices and automatic deliveries during your commitment period, while still having the flexibility to make changes at set moments.

Yes. You choose your own commitment period: 1, 3, 6 or 12 months. At the end of each chosen period, you can increase, decrease, pause or cancel your subscription.

This way, you keep the flexibility to adjust your subscription to your team's needs.

Yes. At the end of each chosen commitment period, you can adjust your subscription. You can increase or decrease the volume, change the delivery frequency, or choose to pause or cancel your subscription.

This way, your subscription always stays in tune with your team's needs.

Yes. Within one plan, we can deliver different boxes to multiple locations or delivery addresses. Different delivery frequencies per location are also possible.

Everything is neatly bundled into one invoice, so you keep things simple to manage.

With our subscription boxes, you don't need to worry about that. Every month, we put together a new box with a mix of bestsellers and new discoveries. That means product availability is never an issue.

Do you have a Tailored snack programme with fixed products? Then, in the rare case something's unavailable, we'll always provide an equivalent alternative within the same category. Of course, we do everything we can to avoid this.

Gifting & Events

The price depends on the size, plan and volume. We work with transparent pricing and put together a tailored proposal for every request. Fill in the form and receive a no-obligation quote within 24 hours.

There's no minimum order. You can order from just one gift box. Explore our full range of gifts.

Yes. Every gift comes with a personalised card as standard, featuring your message, quote and/or logo. Want the whole box in your brand style? Then we go for the branded plan. Get your quote for the exact price.

Yes, no problem. Centrally at the office, to multiple locations, or straight to employees' or customers' homes. Send us your address list and we'll take care of the rest.

After your request, we'll send you a confirmation asking you to provide your logo, message and address list. For the addresses, we'll include a handy template for you to use.

Yes. We offer the option to add paper goods or gadgets. Have them delivered to our warehouse, and we'll take care of the rest.

Yes. We can tailor both the design and the content to your preferences and brand identity. Our team is ready to work out a Tailored design that fits perfectly with your brand, event or message.

Get in touch for a Tailored proposal.

If there's a fixed deadline, we always try to deliver the gifts well in advance. That way, you avoid last-minute stress and know everything will be there on time.

Want delivery on a specific date? We'll look at what's possible. If needed, we can even guarantee it with our express courier service.

We're constantly working on more sustainable packaging. The boxes are made from recycled cardboard and we avoid unnecessary plastic packaging wherever possible.

Yes. From a ready-to-go display for a live event to individual snack packs for online participants at home. We deliver on location, to multiple sites, or straight to participants' homes. Check out our event solutions.

Delivery & Logistics

In your quote, we always show the price of the gift boxes and the delivery costs separately and transparently.

Delivery costs depend on the destination — for example, delivery to one location, multiple sites, or straight to employees' homes. That way, you know exactly what to expect upfront.

Belgium and the Netherlands: 1 to 2 working days. Other European countries: 3 to 5 working days depending on the destination. For specific countries, get in touch with us.

Yes, we deliver across the whole of Europe. Whether it's one central address or straight to recipients in multiple countries.

For standard gift boxes, we work with a turnaround time of 1 to 5 working days after receiving the logo, message and addresses. For larger volumes or tailored orders, this may take longer. Need it urgently? Get in touch, we'll always find a solution.

Yes, after shipping you'll receive a tracking link so you can follow your delivery.

We work together with our delivery partners. The postal courier will attempt delivery twice. If this doesn't work out, the recipient can pick up the package at the nearest post office or collection point.

Get in touch and we'll sort it out. We replace damaged or incorrect deliveries, no questions asked.

Billing & Taxation

Yes. Just include your company name and VAT number with your order or request, and you'll receive an invoice by email. For subscriptions and snack programmes, we work with automatic invoicing per cycle.

Yes, B2B customers pay by invoice. The payment terms and conditions are set when your programme starts, or with your first order.

You'll always receive an invoice from JustBite. You can pay by bank transfer or simply online via our customer portal using the most popular payment methods, such as credit card and other digital payment options.

The payment term is agreed when we start working together.

Yes, our more nutritious snack boxes as a business gift are tax-deductible, and under certain conditions, you can also reclaim the VAT:

  • 100% tax-deductible up to €40 (incl. VAT) per employee, per year
  • 50% tax-deductible for business relations, clients and prospects

VAT reclaimable under these conditions:

  • Maximum one relationship gift per year per recipient
  • The value is less than €50 per item
  • It does not involve tobacco or spirits

Check with your accountant for your specific situation.