Frequently Asked Questions

Do you have a question about our offerings or how we work? On this page, we gather all the answers to frequently asked questions about our healthier snacks and drinks, our products, subscriptions, customized snack programs, gift boxes, and delivery terms. Can't find the answer to your question?

General & SnackCheck

Every product in our assortment is selected through our SnackCheck. Taste comes first, then we look at nutritional value, ingredients, and sustainability. Of the 1,000+ products we tested, only 250 made the final cut. No compromise on taste, but more conscious choices for your team.

JustBite delivers to companies of all sizes: from small offices to multinationals with multiple European locations. We have solutions for every type of organization: subscription, custom snack program, B2B shop, and gifts.

Yes, in addition to offices, we also supply hospitals, schools, caterers, and other institutions. Contact us for a proposal that fits your context.

We take allergens and dietary preferences into account. Our range includes options for vegan, gluten-free, nut-free, organic, and halal. Please specify your particular requirements in your request, and we will put together a suitable selection.

We communicate in Dutch, French, English, and German.

Through the contact form on our website, by email, or via our quote request form. You will always receive a response within 24 hours on business days.

JustBite supplies exclusively to businesses, organizations, and institutions. Don’t have a VAT number? Unfortunately, we cannot assist you further through this channel.

Assortment

Every product is tested through our SnackCheck: taste first, then we look at nutritional value, ingredients, and sustainability. We taste, compare, and select together with our customers across Europe. Only products that are a better choice within their category make it into our assortment.

We add new products every month and replace products that no longer rotate. Existing customers are informed about new discoveries through our newsletter.

Our assortment deliberately combines carefully curated niche brands with a number of well-known names that meet our SnackCheck. Fame is not a criterion, quality is.

Yes, our range includes many options for different dietary needs: vegan, gluten-free, organic, high protein, and low sugar. Each product is labeled with certifications so you can quickly filter for what suits your team.

We guarantee a minimum shelf life of three months upon delivery. In practice, most products remain good for much longer, depending on the type of snack or drink.

A large part of our assortment is available through our B2B portal. Our offering is constantly evolving: we rotate within our assortment, keep popular products in stock, and add new snack and drink discoveries every month.

This ensures sufficient variety and innovation.

Subscription & Customized Snack Program

A subscription is our simplest plan: automatic delivery, fixed prices, surprisingly delicious every month.

A custom snack program goes further: your own selection, multiple locations, specific budgets per office, and a dedicated account manager. For organizations that need more than a standard solution.

We start with a short 10 to 15-minute conversation about your team, preferences, and budget. Based on that, we create a subscription that suits you.

Every month, you will receive a new subscription box, composed of a mix of bestsellers and new discoveries. We continuously rotate within our assortment to ensure enough variety and for your team to regularly discover something new.

After that, we take care of automatic deliveries, fixed prices, and automatic invoicing. You don’t have to think about it anymore.

Your subscription remains flexible: you can increase, decrease, pause, or cancel it at any time.

Yes. We offer the option to first order a sample box so your team can get to know our range before you start a program. Request your sample box here.

A mix of savory and sweet snacks, thoughtfully curated through our SnackCheck. The contents change monthly so there is always something new to discover. For specific allergens or preferences, we adjust the selection. Check out our full range.

We start with a structured intake of 10 to 15 minutes: your locations, team size, preferences, and budget. No assumptions, no templates. Based on this, we create a selection and delivery plan that fits your organization.

The price depends on your team, your selection, and your delivery schedule. We work with wholesale prices, fixed per cycle, with no surprises. Fill out the form and receive a tailored proposal within 24 hours.

You choose a commitment of 1, 3, 6, or 12 months. At the end of each chosen period, you can increase, decrease, pause, or cancel your subscription.

This way, you enjoy fixed prices and automatic deliveries during your commitment, while being able to adjust flexibly at set times.

Yes. You choose a commitment of 1, 3, 6, or 12 months. At the end of each chosen period, you can increase, decrease, pause, or cancel your subscription.

This way, you maintain the flexibility to adjust your subscription to your team's needs.

Yes. At the end of each chosen commitment period, you can adjust your subscription. You can increase or decrease the volume, change the delivery frequency, or choose to pause or cancel your subscription.

This way, your subscription stays aligned with your team's needs.

Yes. Within one subscription, we can deliver different boxes to multiple locations or delivery addresses. Different delivery frequencies per location are also possible.

Everything is clearly consolidated on one invoice, so you can easily manage it.

You don’t need to worry about that with our subscription boxes. Every month, we put together a new box with a mix of bestsellers and new discoveries. This way, product availability is not an issue.

If you have a custom snack program with fixed products, we always provide an equivalent alternative within the same category in case of exceptional unavailability. Of course, we do everything we can to avoid this.

Gifts & Events

The price depends on the size, formula, and volume. We work with transparent prices and create a customized proposal for each request. Fill out the form and receive a non-binding proposal within 24 hours.

There is no minimum order quantity. You can order from one gift box. View our full range of gifts.

Yes. Each gift includes a personalized card with your message, quote, and/or logo by default. Want the entire box in your corporate style? Then we go for the branded formula. Request a quote for the exact price.

Yes, no problem. Centrally at the office, to multiple branches, or directly to employees or customers at home. Send us your address list and we will take care of the rest.

After your request, we will send you a confirmation asking you to provide your logo, message, and address list. For the addresses, we use a handy template that we include.

Yes. We offer the option to add paper goods or gadgets. Have them delivered to our warehouse, and we will take care of the rest.

Yes. We can customize both the design and the content to your preferences and corporate identity. Our team is ready to create a tailor-made design that perfectly matches your brand, event, or message.

Contact us for a personalized proposal.

If there is a fixed deadline, we always try to deliver the gifts well in advance. This way, we avoid last-minute stress and you can be sure that everything will be there on time.

Do you want delivery on a specific date? Then we will see what is possible. If necessary, we can also guarantee this through our express courier service.

We are continuously working on more sustainable packaging. The boxes are made from recycled cardboard and we avoid unnecessary plastic packaging whenever possible.

Yes. From a ready-made display for a live event to individual snack packages for online participants at home. We deliver on-site, to multiple locations, or directly to participants' homes. View our event solutions.

Delivery & Logistics

In our quote, we always transparently state the price of the gift boxes and the delivery costs separately.

The delivery costs depend on the destination, for example delivery to one location, multiple branches, or directly to employees' homes. This way, you know exactly what to expect in advance.

Belgium and the Netherlands: 1 to 2 working days. Other European countries: 3 to 5 working days depending on the destination. For specific countries, it is best to contact us.

Yes, we deliver throughout Europe. Both to a single central address and directly to recipients in multiple countries.

For standard gift boxes, we require a lead time of 1 to 5 working days after receiving the logo, message, and addresses. For larger volumes or custom orders, this may take longer. Urgent order? Contact us, we will always find a solution.

Yes, after shipping you will receive a tracking link with which you can follow the delivery.

We work with our delivery partners. The postman attempts delivery twice. If unsuccessful, the recipient can pick up the package at the nearest post office or collection point.

Contact us and we will resolve it. Damaged or incorrect deliveries will be replaced without question.

Invoicing & Taxation

Yes. When placing your order or request, please provide your company name and VAT number, and you will receive an invoice via email. For subscriptions and snack programs, we use automatic invoicing per cycle.

Yes, B2B customers pay by invoice. The payment term and conditions are established when starting your program or with your first order.

You will always receive an invoice from JustBite. This can be paid via bank transfer or easily online through our customer portal using the most common payment methods, such as credit card and other digital payment options.

The payment term is established at the start of the collaboration.

Yes, our healthier snack boxes as corporate gifts are tax deductible and under certain conditions you can also recover the VAT:

  • 100% tax deductible up to €40 (including VAT) per employee, per year
  • 50% tax deductible for business relations, customers, and prospects

VAT recoverable under these conditions:

  • Maximum one gift per recipient per year
  • The value is less than €50 each
  • It does not include tobacco or strong alcohol

Consult your accountant for your specific situation.